Reference

Legal Terms That Protect Your Account

These terms set out your rights and our obligations when you use hzyz. Access and eligibility depend on your local law and the regions we currently serve — check that you qualify before opening an account.

Account Holder RightsBangladesh Access PolicybKash & Nagad Wallet TermsData Retention RulesContact Paths Included
hzyz Legal Terms That Protect Your Account
REACH US DIRECTLY

How to Contact Us About These Terms

Team online

Live Chat

Open the chat widget from any page on hzyz. Our support team handles legal queries, account disputes, and policy questions — start there for the fastest response during available hours.

Email Support

Send detailed queries, data requests, or formal complaints to our support address listed in your account dashboard. We aim to respond within the timeframe set in our policy document.

Account Help Centre

Your account dashboard includes a help section with policy documents, data request forms, and wallet verification steps for bKash, Nagad, and Rocket accounts.

HOW WE HANDLE YOUR DATA

Account Security and Data Practices

Your account data is stored with encryption in transit and at rest. We do not sell your personal information to third parties. Here is what we do with what we collect, and how you stay in control.

Data We Hold

We store your registration details, transaction history, and wallet verification records for bKash, Nagad, and Rocket. You can request a copy of your data through the account dashboard at any time.

Cookies and Tracking

We use session cookies for login persistence and analytics cookies to understand how you navigate the lobby. You can manage cookie preferences from the settings panel in your account.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will suspend the account while we investigate.

Data Retention and Deletion

We keep account records for the period required by our operational and compliance obligations. When that period ends, records are deleted or anonymised. Submit a deletion request via the help centre.

Answers to Policy Questions We Hear Often

If you have a question about your rights, your data, or how these terms apply to your account, check here first. For anything not covered, the support paths above are open.

Access depends on your local law and whether Bangladesh falls within our currently eligible regions. Check the eligibility section in your account dashboard before depositing.

Pending balances at the time of closure are reviewed and, where eligible, returned to the originating bKash or Nagad wallet. The process is outlined in the account closure section of these terms.

Log in, go to the help centre in your dashboard, and submit a data request form. We process requests within the timeframe stated in our data policy and respond to your registered contact.

We post changes on this page with an effective date. Using your account after that date means you accept the update. We recommend checking this page when you receive a notice email.

Contact support via live chat or the email address in your dashboard. If you are not satisfied with our response, you may raise the matter with the relevant authority in your eligible region.

Yes. Transactions via Nagad, Rocket, and bKash are subject to both hzyz account terms and the individual payment provider's own terms. Both sets of terms apply simultaneously.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.