Reference

Terms That Govern Your hzyz Account

These terms set out what you agree to when you open and use your hzyz account — from how deposits via bKash, Nagad, and Rocket are handled to how withdrawals are processed and what happens if an account is flagged.

Account registration requiredbKash, Nagad, Rocket deposits coveredEligibility by local law and regionWithdrawal verification appliesAccount suspension conditions outlined
hzyz Terms That Govern Your hzyz Account
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account security is built around a few non-negotiable practices. Every login session is protected by OTP verification sent to your registered mobile number — you enter that code each time you log in from a new device or browser. We store your payment details in encrypted form; we never see your full bKash PIN or Nagad credentials, only the wallet number tied to your account. If you believe your account has been accessed without your permission, contact support immediately and we will freeze the account while we investigate.

OTP Login Verification

Every new device login triggers an OTP sent to your registered mobile number. No code, no access — this stops unauthorised logins even if your password is compromised.

Encrypted Wallet Data

Your bKash, Nagad, and Rocket wallet numbers are stored in encrypted form. We reference them for withdrawal routing only — we do not store PINs or full credentials.

Account Freeze on Request

If you suspect unauthorised access, support can freeze your account immediately. Submit your registered mobile number and we act before a withdrawal can be processed.

Data Access Requests

You can request a copy of the data tied to your account at any time. Contact support with your registered details and we will provide a summary within a reasonable timeframe.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you believe an account action was applied incorrectly, our support team can walk you through what happened and why. You can reach us through live chat inside your account dashboard, by email, or through the help form on the contact page. Response times vary, but we prioritise account-restriction queries and withdrawal holds.

Live Chat Available inside your account dashboard. Use this for urgent queries about account restrictions or withdrawal holds that need a fast response.
Email Support Send account and terms queries to our support address. Include your registered bKash, Nagad, or Rocket number so we can locate your account quickly.
Help Form The contact page has a help form for general terms questions. Useful if you want to submit a written record of your query and our response.

Common Questions About These Terms

These are the questions we hear most from people reading through the terms for the first time. If yours is not here, reach out via live chat or the help form.

These terms apply to anyone who opens an account on hzyz. By registering, you confirm you have read and accepted them. Access depends on your local law and eligible region.

No. Deposits must come from a wallet registered in your own name. Using another person's bKash, Nagad, or Rocket account to fund your hzyz wallet violates these terms and may result in account restriction.

We notify you through your account dashboard when terms change. Continuing to use your account after that notification counts as acceptance of the revised terms.

Withdrawal verification is a standard step, not a penalty. We confirm your wallet number matches your registered account before releasing funds — this protects you as much as it protects the platform.

Contact support through live chat or email with your registered mobile number. We will provide a summary of your registration details, deposit history, and withdrawal records within a reasonable period.

Attempting to manipulate account balances, sharing login credentials, using automated betting tools, or providing false registration details are all grounds for suspension under these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.